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Troubleshoot
Troubleshooting
JAVA
The JAVA VM is the essential part of our on-line Personalisation, so you will need this installed on your computer before you begin to create your card. If you can see the CCC waving flag below, then you have JAVA. Otherwise if you are experiencing a similar screen to this one when personalising, then the JAVA VM is not installed. Please click on the link below to download the latest version for FREE!
POP UPS
During Personalisation, separate 'Pop Up' Windows will be used for Uploading of images/photos and when creating PDF Proofs of your card. Should you have a Pop Up Blocker installed on your computer then these windows will not appear unless you allow them or they are turned Off. We recommend you Allow Pop Ups for our site before you start to Personalise.
Here are some simple steps showing you how to do this, specific to the Browser you are using :-
Firefox
1. Click on the 'Tools' Menu Option.
2. Select 'Options'.
3. Now choose the 'Content' Tab.
4. From the Panel, Click on 'Exceptions' which is to the right of 'Block Pop Up windows'.
5. Type www.christmas-charitycards.co.uk into the 'Address of Web Site' and Click 'Allow'.
6. You may now have to re-start Firefox.
IE 7
1. Click on the 'Tools' Menu Option.
2. Select 'Pop-Up Blocker'
3. Now choose 'Pop-Up Blocker Settings'
4. Type www.christmas-charitycards.co.uk into the 'Address of Web Site' and Click 'Add'.
5. You may now have to re-start IE7.